If you're experiencing problems with the Airstory WP plugin, please check for compatibility conflicts (in your WP site's Admin area --> Tools --> Compatibility):
If you're unable to troubleshoot the WP plugin issue independently please reach out to our development team at support@airstory.co, typing 'WP Plugin issues' in the subject line.
A contact from our stellar development team will get back to you as soon as is reasonably possible to help troubleshoot the WP plugin issue.